SDA Operations Platform
Manage participants, properties, claims, compliance, risk, and rent contributions — purpose-built for Australian SDA providers.
SDA providers today manage some of the most complex housing operations in Australia using disconnected tools. dwellpoint. replaces that fragmented landscape with one purpose-built platform.
dwellpoint. is an integrated operations platform purpose-built for NDIS SDA providers — from participant onboarding through to NDIS claims, maintenance, and compliance.
Complete NDIS participant profiles — funding details, SDA category, tenancy, support network, and NDIS documentation — managed in one place.
A Kanban-style pipeline keeps your team across all active participant enquiries — with clear stage visibility and inline management at every step.
Log, triage, assign, and close maintenance requests across your portfolio — with contractor coordination, cost tracking, and SLA monitoring built in.
Every assigned maintenance request generates a branded work order PDF — complete with property details, participant contact, key risk alerts, contractor information, and a digital completion sign-off. Automatically distributed to all stakeholders the moment a contractor is assigned.
Manage your entire SDA property portfolio with enrolled dwelling registers, compliance documentation, insurance tracking, and property-level reporting — all linked directly to participants and tenancies.
Each property holds its full operational picture — ownership details, insurance, location, SDA enrolment references, and all compliance paperwork — with individual dwelling records nested underneath.
Required compliance documents are tracked per property with clear outstanding alerts — so nothing expires unnoticed and audits stay straightforward.
dwellpoint. handles the full financial cycle — from RRC invoice generation through to NDIS claim submission and payment reconciliation.
Claim preparation with auto-populated support item numbers, daily rate calculations from enrolled benchmark amounts, and a full claim lifecycle from draft through to paid or rejected.
RRC profiles per participant with automatic fortnightly or monthly invoice generation, payment tracking, and arrears management — based on current DSP and Commonwealth Rent Assistance rates.
From NDIS Quality & Safeguards compliant incident reports through to property compliance registers and risk assessments — obligations structured and visible.
Structured incident reports following the NDIA framework — covering all eight required sections, with investigation workflow, completeness tracking, and PDF export.
The full incident detail page guides investigators through each required section — from persons involved and injuries through to NDIS Commission notification and corrective actions.
Compliance task templates for fire safety, accessibility, and building standards — applied across properties with automatic due date scheduling, overdue tracking, and document expiry alerts.
Per-participant risk registers with structured scoring, controls management, and incident-linked escalation — built for the complexity of SDA support environments.
Each participant carries a structured risk register. Risks are scored using a 5×5 likelihood × consequence matrix — with both inherent risk (before controls) and residual risk (after controls) captured and visible side by side.
Each risk item captures category, description, inherent score, controls applied, and residual score in a single structured form — with dual 5×5 matrices showing the before and after picture clearly.
Calculate accurate SDA funding rates across all enrolment types, building types, design categories, and SA4 location factors — with a full feasibility model for investment analysis.
Configure rate calculations across all NDIA parameters with full rate breakdowns across every time period.
Model investment feasibility across multiple dwelling configurations — with per-dwelling breakdowns, total annual revenue projections, and a branded PDF export for presentations and board reporting.
Maintain a verified register of approved contractors — organised by trade, with insurance expiry tracking, NDIS approval status, and direct SMS assignment from maintenance requests.
Contractors are grouped by specialty — from electrical and plumbing through to disability modifications and general maintenance — with insurance compliance tracked and surfaced as alerts before work is assigned.
Manage your relationships with support providers — from NDIS registration details through to staff inductions, participant connections, and incident contacts — all in one place.
Track all support providers your organisation works with — ABN, NDIS registration, classes of support, renewal dates, and primary contacts — with active/inactive status and renewal alerts built in.
Each provider record surfaces the full operational picture — organisation details, staff with induction status, linked properties, supported participants, and designated incident contacts — without switching screens.
Reports & Analytics
Across occupancy, arrears, claims, maintenance, and compliance — dwellpoint turns operational data into structured reports you can act on, export, or share.
The Reports & Analytics module gives you a real-time overview of your portfolio across five structured tabs — with a Portfolio PDF export and full data export available from any view.
The Overview tab surfaces your most critical metrics in real time — occupancy by property, arrears totals, claims value, and open maintenance — alongside a Quick Summary panel for instant financial visibility.
Every module is designed for SDA operations — not adapted from generic software. Each one connects to the others so your data flows without duplication.
Role-based access control means each team member sees only what's relevant to their function — from executive reporting through to contractor-level maintenance access.
dwellpoint. is currently in early access. Register your interest and we'll be in touch to discuss your organisation's requirements and arrange a demonstration.